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“WOW!!!!! THAT WAS FAST”

I’ve already heard back from Elaine and she said she will definitely get them replaced!!! I told you she was on the case!!! Now just be patient!!!!

This Post Has 6 Comments

  1. Barbara M 12 Oct 2018

    I echo the thanks of other Linea ladies. I am thrilled that you took time to read our comments and contact Elaine. I know that we were all heartbroken at the possibility of returning our beautiful coats to the Q because of the missing epaulette.

    My Linea collection has taken over my closet and I am continually amazed by the quality of the items that arrive on my doorstep on a regular basis.

    Thank you to all who are taking the time to resolve this problem for us. You and your staff take customer service to a new level.
    Barbara M

    1. Louis Dell'Olio 12 Oct 2018

      It really is our pleasure. Elaine works so hard to make sure everything is made the best she can, and with her price restriction it’s a major challenge. She got very upset when I told her about the epaulette situation. All that work and some idiot messes up and doesn’t sew a look on or forgets to put the epaulettes on. It I hadn’t had them removable this probably wouldn’t have happened, but I wanted the coat to be as authentic as possible.

      1. Nancy 13 Oct 2018

        Dear Louis, my left shoulder epaulette on my black size 12 is missing to too! I hope Elaine can add mine to her list. Thank you. Otherwise, it is perfect!

  2. Ruth 12 Oct 2018

    You are a treasure! Such gratitude goes from me to you. And thanks to Elaine also.
    All the best,
    Ruth

  3. Jane J. 12 Oct 2018

    Thank you, Louis, and thank you, Elaine. Both of you are THE BEST!

  4. Sarah 12 Oct 2018

    You and Elaine are both so wonderful!
    It’s so super to find people who care about excellence in their work.
    Have a great day and please thank Elaine for me
    Sarah
    Ps Thanks to you too of course

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